Refund & Return Policy

Last Updated: September 11, 2025

At IronWolf Systems, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return policy for eligible products sold on our site, starting from the date you receive your item. This policy incorporates certain manufacturer requirements as outlined below.

Order Cancellations

  • Orders not yet shipped may be canceled, subject to a 5% cancellation fee.

  • If an order has already shipped, our return policy will apply.

  • Deposits for special-order or non-stock items are non-refundable.

Eligibility for Returns

To be eligible for a return, items must be in the same condition that you received them—unworn or unused, uninstalled, with all tags, and in the original packaging including manuals and accessories. A receipt or proof of purchase is required to process your return.

We do not charge restocking fees on most standard returns. However, returns initiated for reasons other than defect or warranty claims may be subject to a 20% restocking fee.

How to Start a Return

All returns must be pre-authorized. To initiate a return, please contact us at contact@ironwolfsystems.com. Once your return is approved, we will provide you with return instructions and the designated return address. Unauthorized returns will not be accepted.

Return Shipping Costs

The cost of return shipping is the responsibility of the customer. Customers are responsible for round-trip freight costs; freight charges may be deducted from the refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Exceptions / Non-Returnable Items

The following items are not eligible for returns, credits, or exchanges:

  • Items outside the 30-day return window

  • Used, installed, or items not in original packaging

  • Items damaged by misuse, incorrect installation, or environmental exposure

  • Consumables, wear items, or custom/special orders

  • Incomplete, defaced, or mismatched serial-number products

  • Items without the original receipt, invoice, or sales order

  • Clearance or sale items, or gift cards

Damaged or Defective Items

Please inspect your order upon delivery and notify us within 7 days if the item is defective, damaged, or incorrect. Contact us immediately at contact@ironwolfsystems.com and we will work with you to resolve the issue promptly under warranty or replacement procedures.

Exchanges

The fastest way to receive a replacement is to return the unwanted item and place a new order once the return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method (credit card, debit card, or other method used at checkout) within 10 business days. You will also receive an email confirmation once the refund has been initiated.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@ironwolfsystems.com.

Contact Information

If you have questions about this Refund & Return Policy, please contact us:

IronWolf Systems
2585 S Broadway St
Truth or Consequences, NM 87901, USA
Email: contact@ironwolfsystems.com
Phone: +1 (417) 805-2326

This Refund & Return Policy should be read together with our Terms of Service and Privacy Policy, both of which are available on our website.